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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create variables for remote record producers for Providers

Create variables for a remote record producer (RRP) in Service Exchange for Providers application.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Service Exchange Provider > Administration > Remote Catalog Items.

  2. Click a record producer that you want to create variables for.

  3. Click the Variables tab in the Related List and then click New.

  4. On the form, fill in the fields.

FieldDescription
TypeSupported variable types are as follows: - Attachment - Break - CheckBox - Container End - Container Split - Container Start - Date - Date/Time - Duration - Email - HTML - IP Address - Label - List Collector - Lookup Multiple Choice - Lookup Select Box - Masked - Multiline text - Multiple Choice - Numeric Scale - Reference - Requested For - Rich Text Label - Select Box - Single Line Text - URL - Wide Single LineText - Yes/No If you use unsupported variables, Service Exchange might not integrate the data in the right format.
Catalog itemCatalog item that uses the variable.
ApplicationThis is a read only field and is set by default based on the application scope.
MandatoryOption for making the variable mandatory as part of the ordering process.Note: This behavior is applicable only on a page load. You can change it by using client APIs.
ActiveThis is a read only field and is enabled based on the Publish, Retire, or Edit actions.
OrderPlacement order of the variable on the catalog item page. You organize the variables from top to bottom, and from the least to the greatest order value. For example, a variable with an order value of 1 is placed ahead of other variables with higher-order values.
QuestionQuestion that you can ask users who are ordering the catalog item to obtain related information.
NameName to identify the question.Note: If this field is empty, its value is auto-populated based on the Question field for all variable types except Break, Container Split, and Container End.
TooltipTooltip text to display when users point to the variable. Enter a brief note to describe the purpose of the question.
Example TextQuestion field hint that appears before a user enters a value.You can use a hint for the following variables: - IP Address - Email - URL - Single Line Text - Wide Single Line Text - Multiline Text - Date - Date/Time
Type SpecificationValues specific to the type of variables.You can add scripts by selecting Use reference qualifier condition as Advanced.

  1. Add scripts in the variable.

    1. On the Variable form, in the Type drop-down menu, select Reference.

    2. In the Type Specifications tab, select the Use reference qualifier as Advanced.

    3. In the Reference qualifier text field, add your scripts.

  2. Click Submit.

    Repeat the process to create additional variables for the same remote record producer.