View, assign, and edit remediation tasks with the Vulnerability Response Mobile app
View, assign, or edit the fields on remediation task (RT) records assigned to your group. Navigate through vulnerabilities, vulnerability items, and solutions records and related lists to view solutions, deployment metrics, and items to address.
Before you begin
Role required: Remediation owner (sn_vul.remediation_owner)
About this task
Assign RT (VUL) records to yourself or reassign them to another member of your group. Alternatively, view the details of active remediation task records, Vulnerable Items (VI), NVD vulnerabilities, and solutions prior to editing, assignment or remediation. Time to complete this task: 5-10 minutes.
Procedure
If you are not logged in to your ServiceNow AI Platform instance on your mobile device, for more information see Log in to the Vulnerability Response Mobile app.
With the Vulnerability Response landing screen displayed, tap Assigned to My Groups.
If you navigate away from the Vulnerability Response Mobile app after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.
Assigned to My Groups highlighted.
The list of open records assigned to your group is displayed.
Assigned to my groups list.
Refer to Search for remediation tasks with the Vulnerability Response Mobile app to search for records that match specific criteria.
Alternatively, with the filter icon (
Filter icon.\) displayed, [Set filters to limit the number of records](mobile-filter-records.md) on the list.
Filtering records on screens in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.
- To reassign or edit a record directly from the list, with the list of open records displayed, swipe left on a record to open the menu.
Assigned to My Groups swipe menu.
- Choose one from the menu that is displayed to continue.
| Option | Description |
|---|---|
| Assign to me | If the RT record is already assigned to you, this option is not displayed.Tap Assign to Me to assign the RT to yourself. Your name is displayed in the Assigned to field on the record. A message is displayed that confirms the assignment. |
| Reassign | To reassign the RT to an assignment group:1. Tap Assignment group. 2. From the list, tap a group or enter text in the search field. To assign or reassign the RT to a member of an assignment group:
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| Edit |
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Alternatively, to view the details of an open vulnerability record and to see more associated records and related lists, with the Assigned to My Groups screen displayed, tap a record on the list.
On the open remediation task record that is displayed, choose one option from the following table to the view work notes or the related lists.
Task record assigned to your group.
| Option | Description | ||||
|---|---|---|---|---|---|
| Details tab | With the Details tab selected, review the fields of the RT record. Tap the menu icon \( Image omitted: mobile-top-menu.png Top menu icon.\) on the upper right of the screen to view the available options. The options that are displayed in this expanded menu vary. The remediation actions you can take on your vulnerable items vary and depend on the value that is displayed in the State field of the record. For more information about the State field and your remediation options, see <a href="../vulnerabillity-states/">Vulnerability Response remediation task and vulnerable item states</a>. | ||||
| Activity Stream tab | With the Activity Stream tab selected, choose one to continue.- View the audit trail of work notes, activities, and additional comments of the record. Tap the plus icon \( Image omitted: mobile\_instances\_plus.png - Tap the menu icon \( Plus icon.\) to add a work note or attach a file. Image omitted: mobile-top-menu.png Top menu icon.\) on the upper right of the screen to view the available remediation options. | ||||
| Related Lists | With the Related Lists tab selected, view any of the related lists of the RT record that are populated. - Tap Vulnerable Items. Tap a Vulnerable item (VI) record and navigate to the preferred solution record. Refer to the figure that follows the table for a navigation map and more details. - Tap Change Requests. View a list of the change requests that are associated with this record. - When displayed, tap the menu icon ( Image omitted: mobile-top-menu.png Top menu icon.) on the upper right of a screen to view the available remediation options.</td></tr></tbody> Image omitted: mobile\_VR-drill-down.png Menu map from RT to solution
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