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View information in a security incident › Managing security incidents and inbound requests › Security Incident Response › Enterprise security case management applications › Security Operations
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View security incident to customer service case mapping

Security Incident Response ships with a default field mapping that maps a security incident to a Customer Service case. You can view the security incident to CS case default map.

Before you begin

Role required: sn_sec_cmn.read

Procedure

  1. Navigate to All > Security Operations > Utilities > Field Mapping.

  2. Select Security Incident to CSM Case Field Mapping to view the default map.

  3. You can edit the mapping, as needed.

  4. When you have completed your changes, select Update.