Security Incident Response Other Records

This section displays the other records such as IT related records and email records. Under IT records, Incident, Change Request, Problem and Outages are displayed.

Under Email, Draft, Sent Emails and Received Emails are displayed.

Parent Topic:Working with Security Incident Records

Related topics

Security Incident Overview section

Security Incident Details section

SIR Workspace Orchestration

Security Incident Response Tasks

Security Incident Response Post Incident Review

Update information in security incident related records

TISC integration within SIR Workspace

Reports in Security Incident Response

Collaborate using conference call or chat in Security Incident Response

Viewing incident details with a relationship graph

MITRE attack and defend technique graph

View and filter the incident timeline

Create an incident

Create an incident within a security incident.

Before you begin

Role required: sn_si.analyst.

Procedure

1. Navigate to Workspaces > Security Incident Response Workspace.

2. Open any incident record.

3. Click Create Incident.

1. Enter the details such as Configuration Item, Impact, Urgency, Location, Priority, and Short Description.

2. Click Create.

3. An incident gets created.

Link multiple ITSM incidents, problems or change requests to a security incident

Link related multiple IT Service Management (ITSM) incidents, problems or change requests to a security incident.

Before you begin

Role required: sn_si.analyst

Procedure

1. Navigate to Workspaces > Security Incident Response Workspace.

2. Select the Security Incidents icon

1. Open the incident record.

2. Select the Other Records tab.

3. Under IT records, select Incident or Problems or Change Requests.

4. Select Link.

5. Select the ITSM record you want to link to the selected security incident.

6. Select Link.

Result

The selected ITSM records are listed in the IT records section of the selected security incident record.

Create a problem task

Create a problem task.

Before you begin

Role required: sn_si.analyst

Procedure

1. Navigate to Workspaces > Security Incident Response Workspace.

2. Open any incident record.

3. Select Create Problem.

4. Fill in the details such as Configuration Item, Location, Impact, Urgency, Priority, and Short description.

5. Select Create.

6. A problem task gets created.

Create a change request

Create a change request.

Before you begin

Role required: sn_si.analyst.

Procedure

1. Navigate to Workspaces > Security Incident Response Workspace.

2. Open any incident record.

3. Click Create Change Request.

4. Enter the details such as Configuration Item, Location, Priority, and Short description.

5. Click Create.

6. A change request gets created.

Create outage

Crete an outage from an incident to track the down time of a configuration item.

Before you begin

Role required: sn_si.analyst

Procedure

1. Navigate to Workspaces > Security Incident Response Workspace.

2. Open any incident record.

3. Click Create outage.

4. Enter the details such as Configuration Item, Begin date, End date, Type, and Short description.

5. Click Create.

Compose Emails

As an analyst, you can compose emails directly from security incidents.

Before you begin

Role required: sn_si.analyst

Procedure

1. Navigate to Workspaces > Security Incident Response Workspace.

2. Select and open the incident for which you want to compose an email.

3. Click the overflow and select Compose Email.

1. Enter the To and CC field.

2. Add attachments, if any.

3. Within the Email form, click Quick Messages to view the quick messages which is displayed on the right side of the Compose Emails section.

   The available quick messages are displayed. Select the message and click Insert. The messages gets inserted in the body of the email.

1. Compose your email and click Send Email.

   Note: You can save an email as a draft. These draft emails will be available under the Other records tab.

   How to configure Quick Messages:

   1. Navigate to All > System Definitions > Tables.

   2. Search for Quick Message (sys_email_canned_message) table.

3.  Go to **Related Links** > **Show List**.

4.  Create **New**.

5.  Enter the **Title**, **body of the message**, select the **Table: Security Incident \(sn\_si\_incident\)** and **Active** check box.

6.  Click **Submit**.

    After a new entry is created within the table, the quick message appears in the contextual menu.

1. Click Templates to add any template if required.

2. Select the Response Template and click Copy to clipboard and apply the template, if required.

1.  Navigate to **System Definitions** > **Tables**.

2.  Search for the **Response Template \(sn\_templated\_snip\_note\_template\)** table.

3.  Go to **Related Links** > **Show List**.

4.  Create **New**.

5.  Enter the **Name**, **Short Name**, select the **Table: Security Incident \(sn\_si\_incident\)** and **Template body**.

6.  Click **Submit**.

    After a new entry is created within the table, the new template appears in the contextual menu.