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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Mute participants in a conference call

As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.

Before you begin

Role required: sn_msi.workspace_manager

Before starting this procedure, verify that there’s an active conference call with one or more participants.

Procedure

  1. Navigate to Workspaces > Major Security Incident Management.

  2. From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.

  3. Select the

Image omitted: msim-conf-call-icon.png
Conference call icon on the right-context menu to view the details of the conference calls.
  1. Select Join call on the active conference bridge.

  2. After joining the conference call, select a participant that you want to mute and select Mute on the conference bridge.

  3. To mute all participants on the conference call, select Participants in the meeting controls and select Mute All.

Parent Topic:Major Security Incident Management Conference Call Integration

Related topics

Start a conference call

Add participants to a conference call

View conference call details

Integrate MSIM Conference Calls with Microsoft Teams

Integrate MSIM Conference Calls with Zoom

Integrate MSIM Conference Calls with Cisco Webex