Integrate MSIM Conference Calls with Microsoft Teams
The Conference Call Microsoft Teams integration enables you to manage and initiate a Microsoft Teams conference call directly from a major security incident.
Key Features
- Start and end Microsoft Teams conference calls directly from major security incidents or a task from the major security workbench.
- Manage a Microsoft Teams conference call by adding or removing participants.
Prerequisites
Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.
- Notify plugin (com.snc.notify)
- Microsoft Teams Communications spoke plugin (sn_msteams_com_spk).
- Azure Active Directory User Mapping plugin (sn_now_azure).
- Notify UI Components for Configurable Workspaces
For more information, see Request IntegrationHub.
Configuration
- To configure the MSIM Conference Call Microsoft Teams integration using the pre-configured app, see Integrate Notify connector pre-published app with Microsoft Teams.
To configure the MSIM Conference Call Microsoft Teams integration using the self-configured app, see Integrating Notify connector self-configured app with Microsoft Teams.
Use the MSIM Conference Call Microsoft Teams integration
The following steps give you a walkthrough of how you can manage and initiate a Microsoft Teams conference call directly from a major security incident.
Parent Topic:Major Security Incident Management Conference Call Integration
Related topics
Add participants to a conference call
Mute participants in a conference call