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Using Certificates for authentication › Establish MS Teams Graph connection on ServiceNow AI Platform › Integrate › Major Security Incident Management › Security Incident Response › Enterprise security case management applications › Security Operations
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Establish a connection using certificates

Establish a connection between newly created Microsoft Teams graph application using certificates.

Before you begin

Role required: admin

Procedure

  1. Navigate to Connections & Credentials > Connections & Credentials Aliases.

  2. Open Microsoft Teams Spoke.

  3. Modify the field value Configuration Template: MSIM Microsoft Teams ConnectorAuthorization Code Template and save the form.

    Note: This template contains the delegated API permission required for the MSTeams integration.

  4. From the Related Links section, select Create New Connection & Credential.

  
NameAny unique Name.
Connection URLConnection URL. For example, https://graph.microsoft.com
API VersionVersion of the API. For example, v1.0
Authorization URLhttps://login.microsoftonline.com/<<tenant ID>/oauth2/v2.0/authorize
Token URLhttps://login.microsoftonline.com/<<tenant ID>/oauth2/v2.0/token
Token Revocation URLhttps://login.microsoftonline.com/<<tenant ID>/oauth2/v2.0/revoke
OAuth Client IDClient ID.
OAuth Client SecretYou can enter any value. Note: This is not important as you will be using the certificate-based authentication.

  1. Select Create and Get Oauth Token.

    An error message is displayed prompting 401- unauthorised.

  2. Reload the form and open the record in the Connections related list.

  3. Enter the Base64 encoded Thumbprint value in the Encoded Certificate Thumbprint attribute in the Attributes section.

    Note: The Thumbprint value is a hexadecimal value. You can use a Hexadecimal toBase64 (Hex to Base64) converter tool to encode the Thumbprint value to a Base64 value.

  4. Navigate to System OAuth > Application Registry

  5. Open MSIM Microsoft Teams Connector Authorization Code record.

  6. Modify the OAuth API Script: OAuthUtilJWTMSTeamsConnector.

  7. Navigate to Connections & Credentials > Credentials.

  8. Open the record MSIM Microsoft Teams Connector Credential.

  9. From Related Links, select Get OAuth Token.

    On success, the following API permissions are added to the Azure application.

Image omitted: api-permissions-msteams.png
API Permissions - MS Teams

Parent Topic:Using Certificates for authentication