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Using Certificates for authentication › Establish MS Teams Graph connection on ServiceNow AI Platform › Integrate › Major Security Incident Management › Security Incident Response › Enterprise security case management applications › Security Operations
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the JWT provider for MS Teams

Add a JSON Web Token (JWT) provider to your ServiceNow instance.

Before you begin

  • Copy and record the value of Application (client) ID and Directory (tenant) ID of the application you had registered in the Azure portal.
Image omitted: ms-sharept-clientid.png
Copy the values of Client ID and Tenant ID.
  • Role required: admin

Procedure

  1. Navigate to System OAuth > JWT Providers.

  2. Open the record MS Teams Connector JWT Provider.

  3. Enter values for iss, sub, and aud in the Standard Claims related list.

    FieldValue
    audMicrosoft Online URL in this format: https://login.microsoftonline.com/<tenant-id>/oauth2/token. Replace <tenant-id> with Directory (tenant) ID value of your application had registered in the Azure portal.
    issApplication (client) ID of the application you had registered in Azure portal.
    subApplication (client) ID of the application you had registered in Azure portal.

  4. Click Update.

Parent Topic:Using Certificates for authentication