Configure Microsoft Teams
Configure Major Security Incident Management with Microsoft Teams which helps communication over the chat to resolve Major Security Incident.
Configuring and subscribing to a Microsoft Teams chat environment, retrieving chat conversations from within specified channels, and archiving the Team and associated channels are included as part of the incident closure process. A designated Microsoft Teams environment and related Microsoft Teams Graph API configuration is required to create individual channels that are specific to a Major Security Incident.
To configure Microsoft Teams, activate Teams as the chat provider. You can then create chat channels for the various stakeholders and groups communicating about activities and track chat conversations to resolve the Major Security Incident. The Microsoft Teams and Microsoft Graph API configuration includes:
- Establish MS Teams Graph connection on ServiceNow AI Platform
- Activate MS Teams as a chat provider
- Create a chat channel template
Get started with Microsoft Teams
Review the following information before you start working with Microsoft Teams as a connector application.- Activate MS Teams as a chat provider
Activate Microsoft Teams by validating the Microsoft Teams Connection. - Create a chat channel template
Configure Chat Teams and Channel Templates to create chat teams and channels to collaborate, track the chat conversations, and add users and user groups to those Chat Channels. These Channel templates are created in the Microsoft Teams when a major security incident is promoted. - View Chat Message Activity
Chat message activity is recorded and displayed on the Collaboration tab of the Major Security Incident Management workspace. - Microsoft Teams Chat Connector troubleshooting for MSIM
Troubleshooting the scheduled jobs, system properties, and Microsoft Teams flow designer subflows for Microsoft Teams chat connector.
Parent Topic:Configuring Major Security Incident Management
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