Track your cases and tasks from the Retail portal
Track the cases that are assigned to you or your team from the Retail portal.
Before you begin
Role required: Store associate, Store Manager, Regional Manager
Procedure
From the Retail portal, navigate to Cases & tasks.
From the Categories list, filter the displayed cases by selecting a category.
- Action needed: Open P1 cases, Awaiting info cases, or Service Level Agreement (SLA) breached cases.
- Cases: All cases that are assigned to your current assigned cases, unassigned cases, or cases requested by you.
- Escalated cases: Cases that are currently in an escalated state.
- Tasks: All tasks to be fulfilled by retail personas that are assigned to you, unassigned, or recently updated.
- Select a case to see the details about it.