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Track cases and tasks from the Retail portal › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View your organization's knowledge articles from the Retail portal

View the knowledge articles that were posted by your organization directly from the Retail portal.

Before you begin

Role required: Store associate, Store manager, Regional manager

Procedure

  1. From the Retail portal, select Knowledge in the menu bar.

  2. Find and select the knowledge article that you want to review.

    • In the Search Knowledge field, enter the keywords to search for an article and select the Search icon (
Image omitted: search\_icon.png
search icon.\).
-   Select an article from the **Top Rated Articles** or **Most Viewed Articles** lists.
-   From the Categories list, filter the articles by selecting a category.