Manage customer complaints

Manage customer complaints by creating and assigning them to HQ persona.

For more information on customer complaints, see

• Create and assign a retail customer complaint case in workspace
• Track a customer complaint case in workspace
• Close a customer complaint case in workspace

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• Create and assign a retail customer complaint case in workspace
  Create and assign a retail customer complain case in Workspace on behalf of a customer.
• Track a customer complaint case in workspace
  Track the status of a retail customer complaint case in Workspace.
• Close a customer complaint case in workspace
  Provide a resolution and close a customer complaint case in workspace.