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Manage store inquiries › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Resolve a store inquiry support request from workspace

Resolve a store inquiry case with a resolution from your workspace.

Before you begin

Role required: sn_rtl_stre_servcs.agent or sn_rtl_stre_servcs.agent_manager

Procedure

  1. Navigate to Lists > Retail Store Inquiry Cases > All.

  2. Open your cases by selecting My Open Cases.

  3. Selecting Assign to me to self-assign a case or then select Accept to work on it.

  4. Select Request Info to request for more information about the case details.

    The case state changes to Awaiting Info. When a store persona provide more information, the state changes to Open.

  5. Select Propose Solution to propose a solution by adding the following resolution details.

    FieldsDescription
    Resolution CodeCode number of the resolution.
    Resolution notesNote about the resolution.

Parent Topic:Manage store inquiries