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Manage store inquiries › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage a store inquiry case from the Retail portal

Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.

Before you begin

Role required: Store associate or Store manager

Procedure

  1. In the Retail portal, select Home > Cases & Tasks from the menu bar.

  2. Select the case.

  3. Select Actions > Close case

    If the HQ agent requests more information, add notes or more details. If the HQ agent proposes a solution with the resolution, you get options to accept the solution or reject the solution.

  4. Close a case by selecting Accept solution.

  5. Reopen a case by selecting Reject solution.

Parent Topic:Manage store inquiries