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Configure › Now Assist for Retail Service Management \(RSM\) › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable store inquiry AI agent trigger

The HQ agent can leverage the store inquiry AI agent either manually or by enabling or configuring the trigger.

Before you begin

Role required: sn_rtl_stre_servcs.agent

You must have the Retail Core, Retail Mobile application, and Retail Store Inquiry.

Procedure

  1. Install the Now Assist for RSM plugin and RSM AI agent collection from the application manager.

  2. Navigate to Manage agentic workflows and AI agents > Store inquiry AI agent on the AI Agent Studio.

  3. Select the Trigger > Add a new trigger or select the existing trigger and toggle the Trigger if ON option to enable the trigger and save it to launch the AI agent automatically.