Skip to content
Manage store inquiries › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a store inquiry case from a mobile app

Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

Before you begin

Role required: Store associate or Store manager

Procedure

  1. In the Retail mobile application, select Browse Catalog > Store policy inquiry.

  2. Fill in the information about the request, such as which store the request is for, the priority of the request, purpose of the inquiry, and other details.

    FieldsDescription
    Requesting storeRetail store that is making this request.
    PriorityTask sequence to resolve this case. The tasks are based on the impact and urgency of this request.
    Briefly describe your policy inquiryBrief description about this request.
    Detailed description of the inquiry including any specific questionsDetails about this request.

Parent Topic:Manage store inquiries