Create and assign a retail customer complaint case in workspace

Create and assign a retail customer complain case in Workspace on behalf of a customer.

Before you begin

Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

The retail customer complaint case type enables customers to submit complaints anonymously via phone or email.

Fields	Description
Service	Type of service request.
Customer name	Name of the customer. Note: The name of the customer might not get registered in the system.
Customer email	Email address of the customer.
Priority	Sequence in which this case must be resolved, based on the impact and urgency.
Assignment group	Associated assignment group that is responsible for working on this request.
Reported Retail Organization	Retail organization from which this request has been created.
Assigned to	Person who is responsible for working on this request.
Short description	Short description about this request.
Description	Details about this request.

Select Save.
Self-assign the case by selecting Assign to me or work on the assigned case by selecting Accept.

Note: Select Task related list to view your existing tasks and select New to add a task.