Manage child cases in Retail Task Management Core

You can manage child cases created from a parent multi-store case in Retail Task Management Core.

Before you begin

Role required: sn_retail.manager​_fulfiller

Responsibility required: Store Manager – Fulfiller.

For information on adding roles and responsibilities, see Assign roles to Retail users.

About this task

Child cases created from a multi-store case can be reassigned to users with the sn_retail.associate_fulfiller role for fulfillment, or fulfilled by mangers themselves.

Procedure

1. In CSM/FSM Configurable Workspace, navigate to Retail Cases.

2. Select the Retail case that you want to manage.

3. Use the Assigned to field to assign the case as needed.

4. Note that in the Activity panel, the parent case number is listed.

5. Fulfill the case and manage as needed.