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Configure › Retail Task Management › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure service definitions for multi-store case creation for Retail Task Management Core

Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.

Before you begin

Role required: admin

Image omitted: rtmc-config-service-definition.png
## Procedure

  1. Navigate to All > Service Definitions.

  2. Select and hold (or right-click) on the form header and select Configure > Form Layout.

  3. Move the Multiple case creation config field from Available into Selected.

  4. Select Save.

Result

Service definitions leveraging the multi-store case creation capability are enabled through use of the Multiple case creation config field.

Note: Ensure that the list view is configured to include the Parent Case related list and configure the form view to remove the “assigned to” field in the Parent Case.