Upgrade tools and resources

Learn about ServiceNow products and tools that can improve your upgrade experience.

Products

Use these ServiceNow products to automate parts of your upgrade testing and manage your upgrades from one central place.

• Automated Test Framework

  The Automated Test Framework (ATF) enables you to create and run automated tests to confirm that your instance works after making a change. For example, after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results to identify the changes that caused the failure and the changes that you should review.

  Note: By default, the system property to run automated tests is disabled to prevent you from accidentally running them on a production system. Run tests only on development, test, and other non-production instances to avoid data corruption and outage.

• Upgrade Center

  Use ServiceNow® Upgrade Center to plan and manage your upgrades. Use the Upgrade Preview module to explore different release versions available to you and gain insights about the experience of an upgrade without actually upgrading your instance. You can also monitor the status of any ongoing upgrade and view the summary of your latest upgrade with the new Upgrade Monitor module. The Upgrade Center also features an Upgrade visual task board (VTB) to manage post-upgrade skips. A separate Upgrade History module can be used to view all your past upgrades.

Upgrade tools

In addition to upgrade-related products, you can also use ServiceNow's upgrade tools.

• Now Support upgrade assist

  Stay current by automating your ServiceNow upgrades. Use an automated service to offload upgrade scheduling tasks.

• Known Error portal

  Review a list of known issues in selected patch release versions.

• Sample upgrade project plans

  The Upgrade planning checklist provides a quick look at the steps in an upgrade. If you'd like to track your upgrade progress in Excel, PDF, or Microsoft Project, you can download these sample project plans to get started.

  • PDF
  • Excel
  • MPP

Best practices

Visit the ServiceNow Best Practices website for more information on how to accelerate outcomes with expert-curated best practices.

• Upgrade quickly and maintain platform health

  Plan and execute smooth ServiceNow AI Platform upgrades, reduce risk, cut costs, and adopt new features faster across your ServiceNow instance.

• Balance value and risk with platform customizations

  Learn when and how to customize your instance to maximize value and minimize upgrade impact.

Resources

• ServiceNow Impact success plans

  Receive long-term adoption guidance and support with an Impact success plan tailored to you.

• Expert services

  Connect with a ServiceNow expert who will help you apply best practices and tools to upgrade to the most recent ServiceNow innovations.