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Release: Australia · Updated: 2026-03-12 · View source

Service Catalog release notes

The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Australia release.

Service Catalog highlights for the Australia release

  • Enable other users, who are added to the Secondary owner field, to edit catalog items.
  • Let your requesters view the stage and the state of their requests while using the service fulfillment step.
  • Configure catalog UI policies with scripts and multiple catalog UI policy actions in the Catalog Builder to facilitate the creation of complex catalog items.
  • Hide or show variables on a grid layout of the multi-row variable set (MRVS) for a catalog item.
  • Configure the update set prefix to set a custom name for the update set that gets generated automatically in the Catalog Builder.

See Service Catalog for more information.

New in the Australia release

  • Enable editing of catalog items by multiple users

    Enable other users, who are added to the Secondary owner field, to edit catalog items. To enable these users, add people to the Secondary owner user-criteria field in the sc_cat_item and sc_cat_item_producer tables, enabling others to make changes to catalog items owned by another person.

  • Define and add stages in fulfilment step

    Define and add distinct stages and states in the fulfillment step when building a catalog item in Catalog Builder, enabling requesters to view the request-related current stages and their states together.

  • Use advanced UI policy capabilities in Catalog Builder

    Configure catalog UI policies with scripts and multiple catalog UI policy actions in the Catalog Builder to facilitate the creation of complex catalog items. With these enhancements, catalog item creators can confidently take advantage of advanced options, simplifying and speeding up the entire catalog development process.

  • Configure variable visibility on multi-row variable set grids

    Configure the visibility of a variable on the grid layout within a multi-row variable set (MRVS) for a catalog item by using the Hide on grid check box. By default, the check box is not selected.

  • Configure update set prefix

    Configure the update set prefix to set a custom name for the update set that gets generated automatically in Catalog Builder, making update sets easy to identify and track for consistency. Use the glide.sc.cb.item.update_set_prefix property to standardize update set names. By default, the property uses the value CB_${template_name}_${item_name}_${timestamp}.

Changed in this release

Image omitted: dyn-beh-quest.png
UI policies icon\). This option has been removed. Now, users must directly use the UI Policy tab to add and manage the UI policies \(actions, conditions, scripts, and other required details\) to the catalog item.

Activation information

Service Catalog is a ServiceNow AI Platform feature that is active by default.

  • Now Assist in Catalog Builder

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

Parent Topic:ServiceNow AI Platform capabilities release notes