Set up your environment
Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
| Task | Description |
|---|---|
| Getting started with Proactive Service Experience Workflows | Activate Proactive Service Experience Workflows. |
| Add users to assignment groups | Add users to the escalation stages and assign the roles. |
- Getting started with Proactive Service Experience Workflows
Activate the Proactive Service Experience Workflows and complete the required implementation steps. - Add users to Proactive Service Experience Workflows assignment groups
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.
Parent Topic:Configuring Proactive Service Experience Workflows