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User interface configuration › Working in Core UI › Configure UIs and portals › Configure user experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a company profile

To customize the ServiceNow instance for your company, you can enter information such as contact phone numbers, street address, and additional notes. You can also customize the company logo and banner text your end users see at the top of each page.

Before you begin

Role required: admin

About this task

Much of the company information that you enter is reference information that administrators can view. All users see the company logo and banner text. To see all company information, verify that you are in the My Company view.

Image omitted: MyCompanyView.png
Select the My Company view

Procedure

  1. Navigate to All > System Properties > My Company.

  2. To change the banner text, update the Banner text field.

  3. Select the Primary check box to indicate if this company is the primary company.

    If needed, configure the form to add the Primary check box. Designate only one company in your system as the primary company.

  4. To upload your company logo, select Click to add or Update beside UI16 Banner Image.

    If you leave the banner image blank in Core UI (UI16), the system uses the image used in System Properties > Basic Configuration > Banner image [glide.product.image] as the default.

  5. Click Choose file and select the file, and then click OK.

    To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.

  6. Complete the form with remaining company information.

  7. Click Update.

  8. Banner logo link
    Properties are available to control the URL and target frame used when clicking the banner logo.

  9. Customize the banner logo in Core UI
    Use the glide.product.image and glide.product.description properties to change the banner logo and description in Core UI.
  10. Customize the favicon
    Use the glide.product.icon property to change the icon that appears in bookmarks and the browser address bar.
  11. Examples of how to modify the banner
    There are various ways that you can modify the banner on your instances.
  12. Modify the banner
    The banner is displayed at the top of the page and is rendered using certain system properties.

Parent Topic:User interface configuration