Service Portal roles

Service Portal installs these roles.

To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

Parent Topic:Service Portal reference

Service Portal administrator [sp_admin]

Manages the configuration of portals created by Service Portal.

Contains Roles

List of roles contained within the role.

• evam_admin
• taxonomy_admin
• search_application_admin
• announcement_admin

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note: Avoid granting an admin role when more specialized roles are available.

Announcements administrator [announcement_admin]

Manages posting announcements to portals.

Contains Roles

List of roles contained within the role.

None.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note: Avoid granting an admin role when more specialized roles are available.

Portal analytics administrator [portal_analytics_admin]

Can create Usage Insights settings for Service Portal.

Contains Roles

List of roles contained within the role: portal_analytics_viewer.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note: Avoid granting an admin role when more specialized roles are available.

Portal analytics viewer [portal_analytics_viewer]

Users with this role can view the Analytics Dashboard link and settings within in the application navigator, and have viewer role permissions for portal metrics in the Service Portal > Analytics Dashboard.

Contains Roles

List of roles contained within the role.

None.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Read-only access to analytics. Use the Portal analytics administrator [portal_analytics_admin] role to manage analytics.