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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Recent & Popular Items widget

Allow a user to browse recent and popular catalog items. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Using the widget

The Recent & Popular Items widget includes two tabs: My Recent Items and Popular Items.

A user opens the My Recent Items tab to see catalog items that they recently viewed or requested.

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My Recent Items tab

A user opens the Popular Items tab to see catalog items that have been widely requested by other users.

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Popular Items tab

Each item card displays basic information about the catalog item, such as the item name, image, and price.

To navigate to the item listing, the user selects View Details.

Instance options

Use the instance options to configure the Recent & Popular Items widget for a portal page.

FieldDescription
Data
Popular Items used inTime span over which users have requested the popular items. You select one of the following options:- -- None --: Display popular catalog items with no time span specified. This is the default option. - Last 3 Months: Display the most requested catalog items in the past three months. - Last 6 Months: Display the most requested catalog items in the past six months. - Last 12 Months: Display the most requested catalog items in the past year. - Life time (Has performance implications): Display the most requested catalog items of all time. Selecting this option may decrease system performance.
Presentation
Number of ItemsMaximum number of catalog items to display in each tab. The value is 8 by default.
Behavior
My Recent Items ByCriteria to qualify which catalog items are displayed in the My Recent Items tab. You can select one of the following options:- -- None --: Display recent items with no criteria specified. This is the default option. - View: Display the catalog items that the user viewed most recently. - Request: Display the catalog items that the user requested most recently.

Parent Topic:Service Catalog widgets

Related topics

Catalog Content widget

Catalog Homepage Search widget

Request Fields widget

Requested Items widget

Requests and Approvals widget

SC Catalog Item widget

SC Categories widget

SC Category Page widget

SC Order Guide widget

SC Popular Items widget

SC Save Bundles widget

SC Saved Carts widget

SC Scroll to top widget

SC Shopping Cart widget

SP Variable Editor widget

SC Wish List Cart widget

Create and edit a page using the Service Portal Designer

Configure widget instances

Clone a widget