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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a CSS include to override theming for AI Search in Service Portal

Override theming for AI Search in Service Portal to match your company branding.

Before you begin

Role required: sp_admin or admin

About this task

As an example of styling features of AI Search in Service Portal, this procedure removes the borders around the search filters. You can style several other features using additional CSS variables. For more information about these variables, see Theming for AI Search in Service Portal.

Search filters: Remove the line borders around search filters.

Image omitted: sp-ais-filters-default.png
Search filters panel showing line borders.

Procedure

  1. Create a style sheet record.

    1. Enter sp_css.do in the Filter navigator.

    2. On the form, fill in the fields.

FieldDescription
NameUnique name for your style sheet. For example, sp\_ais.css.
CSSField for your CSS code. Enter this code and then customize the variables. To remove the border for the search filters panel, paste this code and customize as desired. 
sn-search-facets {
  --now-color--divider-tertiary: 0px !important;
}
ApplicationApplication this style sheet applies to. Global means the style sheet applies to all applications.
3.  Select **Submit**.

  1. Create a CSS include record.

    1. Enter sp_css_include.do in the filter navigator.

    2. On the form, fill in the fields.

FieldDescription
NameUnique name for your CSS include record.
SourceSource for your CSS include. Select Style Sheet.
Style sheetThe style sheet you want to incorporate with this CSS include form. Select the style sheet you created in step 1.
ApplicationApplication this CSS include record applies to. Global means the CSS include applies to all applications.
Lazy Load

Option to load the CSS Include asynchronously to improve page load time. This option should be set to the same value for all CSS Includes of a theme. Enabling asynchronous loading for only some CSS Includes associated with a theme isn’t recommended.

Note: Enabling Lazy Load isn’t recommended for portals with flashing of unstyled content.

The CSS Includes with Lazy Load enabled are listed in the Lazy load CSS includes related list in the theme record.

  1. Input your CSS override into the style sheets form and override the theme that's applied to your UI.

    1. Enter m2m_sp_theme_css_include in the filter navigator.

    2. On the form, fill in the fields.

      FieldDescription
      OrderAn integer that prioritizes the incorporation of this style sheet against other style sheets. The lower the number, the higher in the list. The typical practice is to make these numbers hundreds, for example, 100, 200, 300, and 400, so you can put new icons between existing ones in the future.
      CSS IncludeCSS include that includes the overrides you created in previous steps.
      ApplicationApplication this style sheet applies to. Global means the style sheet applies to all applications.
      ThemeTheme that's applied to your UI that you want to override.

    3. Select Submit.

Result

The borders around the search filters are removed.

Image omitted: sp-ais-filters-overridden.png
Search filters panel with line borders removed.

Parent Topic:AI Search in Service Portal