Configure tabs for standard ticket page
You can configure the tabs for the standard ticket page.
Before you begin
Role required: admin and sp_admin
About this task
- By default, the Activity and Attachments type tab configurations are available for all standard configurations. Other default tab configurations may vary based on the task-extended table. For example, for the sc_req_item configuration, the Variable Editor (Read-Only) type is also available.
- You can’t duplicate any tab type other than Custom.
- You can configure a maximum of six tabs.
- You can add either Variable Editor (Read-Only) or the Variable Summarizer tab type.
Procedure
Navigate to All > Standard Ticket > Standard Ticket Configuration.
On the Ticket Configuration form, select the Tab Configurations related list.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Type | Tab type based on which a widget is displayed. Possible options are:- Activity - Associated Requests - Attachments - Custom - Variable Editor \(Read-Only\) - Variable Summarizer |
| Tab name | Name of the tab. |
| Application | Application associated with the ticket configuration. |
| Order | Order in which the tab should be displayed in the tabs section. The tab with the least order is the tab selected on the page load. |
| Advanced | Option to enable adding a script for the tab visibility. By default, this check box is cleared. |
| Visible\(Script\) | Script for the tab visibility.- If the script returns true, the tab is visible on the standard ticket page. - If the script returns false, the tab is not visible on the standard ticket page. Note: This field appears only when the Advanced check box is selected. |
| Visible | Conditions for the tab visibility. This is not displayed if the Advanced check box is selected. |
| Widget | Widget that should be displayed in the tabs section. This field appears only when Custom is selected from Type. |
| Widget parameters | Comma-separated list of tab widget parameters. This field appears only when Custom is selected from Type. |
- On the Ticket Configuration form, select Update.
Parent Topic:Configure the standard ticket page
Related topics
Configure the standard ticket page