Create a Configurable Workspace experience

Create a Configurable Workspace experience from scratch using UI Builder and the Workspace App Shell.

Before you begin

Role required: ui_builder_admin, admin

Note:

ServiceNow offers prebuilt Configurable Workspace experiences to target specific users and issues like CSM Configurable Workspace.

These prebuilt workspaces can be updated and modified in UI Builder instead of creating an experience from scratch.

For a list of prebuilt workspaces ServiceNow offers, see List of workspaces.

To update an existing Configurable Workspace experience, see Open a Configurable Workspace experience in UI Builder

Procedure

1. Navigate to All > Now Experience Framework > UI Builder.

2. Create an experience by selecting Create > Experience.

   A modal opens with fields to create an experience.

3. Complete the following fields in the modal.

   • Name

     Enter a name for the experience.

   • App shell UI

     Select the Workspace App Shell from the menu.

   • URL path

     The URL path is created automatically based on the experience name.

   • Landing path

     The landing path is a prefix used to reach the experience home page. It appears automatically as home.

   • Roles

     Define the roles that can access the experience. If you leave this field empty, the experience is open to all logged-in users by default.

4. Select Create.

   A modal opens that confirms the experience is created.

5. Select Open your experience.

Result

Your Configurable Workspace experience opens in UI Builder.

What to do next

Create a Configurable Workspace page