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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a condition statement using the condition builder

A condition builder constructs a condition statement with a series of contextually generated fields. Condition builders are used in many operations, such as creating filters, administering surveys, and administering access control.

Before you begin

Role required: admin

About this task

A condition consists of three parts: field, operator, and value.

Image omitted: condition-builder.png
Condition builder with the Active field, the is operator, and the true value highlighted.
PartDescription
FieldA choice list based on the table and user access rights. The choice list can include fields on related tables by dot-walking.
OperatorA choice list based on the field type. For example, in the Incident [incident] table, the greater than operator does not apply to the Active field but it does apply to the Priority field.
ValueA text entry field or a choice list, depending on field type. For example, in the Incident [incident] table, the Active field offers a choice list with the values true, false, and empty, while the Short Description field offers a text entry field.

Procedure

  1. To add a dependent condition, select AND or OR next to the condition.

  2. To add a top-level condition, select AND or OR on the condition builder toolbar above the conditions.

  3. To remove a condition, select the delete icon (X) next to the condition.

Image omitted: ExampleConditionActiveIsTrueAndCallerIsNotEmpty.png
Example AND condition
  • Condition builder
    A condition builder constructs a condition statement with a series of contextually generated fields. Condition builders are used in many operations, such as creating filters, administering surveys, and administering access control.
  • Operators available for filters and queries
    The system provides a set of operators for use with filters, condition builders, and encoded queries. The data type of a field determines what operators are available for it.

Parent Topic:Common UI elements