Configure a detailed content block
A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.
Before you begin
Role required: content_admin or admin
About this task
The block works with content types in the Default detail page field. For more information, see Configure a content type.
If you plan to use a script to find a document, configure the form to add the Script field if it is not displayed.
Procedure
Navigate to All > Content Management > Configuration > Page Detail Settings.
Click New.
Complete the Detailed Content form.
| Field | Description |
|---|---|
| Name | Type a unique name for the Detailed Content block. |
| Category | Select a category to provide organization for the detailed content block. If the block Type is Show the page's current document, the category displays content from any link of the same type. |
| Frame | Select a border styling for the detailed content block. For more information, see Format a frame. |
| Model Document | Select the document to display by default. |
| Active | Select this check box to make the block available for use. |
| Type | Select the behavior for the block.- Show a Specific Document: Displays the Model Document. - Show the page's current document: Displays the currently selected document. - Use a script to find a document: Uses the Script field to select a particular document. |
| Conditional | Select the check box and enter any scripted conditions to be applied. Selecting this check box adds a Condition script field and Logged on check box to the form. |
| Script | Enter a script to find an appropriate document if the Type is set to Use a script to find a document. Set the Return to the GlideRecord of the desired document. |
- Click Submit.
Parent Topic:Types of content blocks
Related topics