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Guided Tours › Adoption services › Configure user experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Using Guided Tours

Use Guided Tours for onboarding new users, training on new features, and providing in-application assistance.

  • Guided Tour Designer use case
    Guided Tour Designer is an interactive guide that assist administrators in creating and editing guided tours for ServiceNow® applications, service portals, and custom applications.
  • Start a guided tour
    Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.
  • Guided Tours dashboard
    The Guided Tours Overview dashboard provides statistics related to guided tour usage.

Parent Topic:Guided Tours