Guided Tour Designer
The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.
Guided Tour Designer (GTD) is a standard feature provided by default, with Guided Tours for any business unit.
Administrators assigned to the guided tour admin role (guided_tour_admin) use the GTD to design guided tours. These integrated instructions and visual prompts offer users clear guidance for effectively navigating forms, applications, and online portals.
Key feature of GTD
No-code, drag-and-drop interface
GTD simplifies tour creation with an intuitive interface that makes it accessible to users without coding skills.
Role-based tours
Admins can create tours that are tailored to specific user roles, ensuring that users only see information relevant to them.
On-demand and auto-launch tours
Administers can configure the tour to auto-launch and users can access tours whenever they need them.
Tour insights
Analytics on tour usage enables administrators to track effectiveness and make necessary improvements.
Benefits of GTD
Faster onboarding
Guided Tours assist new users in quickly learning how to navigate and use the ServiceNow AI Platform®.
Reduced support cases
Clear instructions and guidance lower the likelihood of users needing help with basic tasks.
Improved productivity
Users can easily locate what they need and complete tasks efficiently.