Configure

Configure Dynamic Guidance to be available in the Help Center and Now Assist panel.

Before you begin

Role required: sn_dyn_guidance_admin and sn_nowassist_admin.nsa_admin

Note: By default, Dynamic Guidance as a skill is active for applicable users but not accessible. The admin (with role sn_dyn_guidance_admin) must assign sn_dyn_guidance_user role to users who can access Dynamic Guidance.

Follow these steps to enable Dynamic Guidance on Help Center and Now Assist panel:

Procedure

1. Log in to the relevant instance.

2. Navigate to Now Assist Admin.

3. Select Platform > Knowledge under Now Assist Skills.

4. Search for Dynamic guidance and select Activate skills.

   • Dynamic Guidance gets enabled on Help Center.
   • External Content Connectors(XCC) ServiceNow Docs plugin is automatically installed as a dependency. This ensures that the XCC infrastructure for documentation search is available.

What to do next

• Configure external content connectors to integrate with Dynamic Guidance. See External content connector in Dynamic Guidance.
• Link Dynamic Guidance to additional documentation sources. See Adding custom sources.