Insert a quick message from the full email composer

Insert predefined content into email messages from the full email composer.

Before you begin

Role required: email_composer

Procedure

1. Open a Workspace record in your instance.

2. Open the Compose Email page by selecting the More actions icon (

1. Apply a quick message from the Agent Assist panel.

   1. From the Agent Assist panel, select the Quick Messages icon (

    A list of quick messages opens in the Agent Assist panel.

    **Note:** Find the quick messages you need by using the search bar in the Quick Messages list.

2.  Add a quick message without viewing its full contents by selecting the Insert icon \(

3.  Add a quick message after viewing its full contents by selecting a message from the list and selecting **Insert**.

1. Apply a quick message from the email footer.

   1. From the email footer, select the Apply templates icon (

    A modal opens with different types of templates.

2.  Select the **Quick messages** tab.

3.  Select a quick message from the list.

    **Note:** Find the quick message you need by using the search bar in the Quick messages tab.

4.  Add the template to your email by selecting **Insert**.