Add a file to an email from the full email composer
Send a file from your computer or related record to a requester or agent from the full email composer by attaching it to an email.
Before you begin
Role required: email_composer
Procedure
Open a Workspace record in your instance.
Open the full email composer by selecting the More actions icon (
Image omitted: x-more-actions-icon.png
More actions icon\) from the record view, and then select **Compose Email**.
More actions icon\) from the record view, and then select **Compose Email**.
Attach a file from your computer.
- Select the Attach file icon (
Image omitted: x-attachment-icon.png
Attachment icon\) from email footer.
Attachment icon\) from email footer.
2. Select **From computer**.
3. Select a file from your computer.
You can select multiple files at a time. The system uploads the files simultaneously.
Alternatively, you can drag files from your computer onto Workspace. You can't attach a folder.
Attach a file from the related record.
- Select Attach file icon (
Image omitted: x-attachment-icon.png
Attachment icon\) from the email footer.
Attachment icon\) from the email footer.
2. Select **From record**.
3. On the window, select the files to attach.
4. Select **Add**.
What to do next
Optionally, you can hide or show attachments in your email drafts by selecting Hide attachments when not hidden and Show attachments when hidden. You can also perform additional actions by selecting the menu icon (
Image omitted: menu-icon.png
Menu icon\) next to each attached file:
Menu icon\) next to each attached file:
- Download: Download the file to your computer.
- Rename: Rename the attached file. Only the first 100 characters of a file name are displayed.
- Remove: Remove the attachment from the email.