Governance and admin safeguards

Find guidance on preparing your instance for AI deployment, maintaining domain separation, and reducing risk across your Now Assist implementation.

Responsible AI deployment requires more than configuring individual features. You need to verify that your instance is ready before you go live, maintain proper data separation across domains, and ensure your AI implementation stays aligned with your organization's governance requirements over time.

AI readiness assessment

The following topics describe how to use the Now Assist Readiness Evaluation app to evaluate whether your instance is prepared for generative AI and agentic AI deployment, and to identify and resolve any gaps before going live.

• Now Assist Readiness Evaluation

  The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both.

• Exploring Now Assist Readiness Evaluation

  Learn how the Now Assist Readiness Evaluation app automates assessment processes, evaluates data readiness, and provides actionable insights to help you adopt Now Assist quickly.

• Configuring Now Assist Readiness Evaluation

  Run the scheduled jobs and complete the guided setup configuration steps before viewing generative AI and agentic AI assessment results.

• Using Now Assist Readiness Evaluation

  Find actionable items in your implementation preparation and use direct hyperlinks to address identified gaps.

• Agentic AI - Assessment dashboard tab

  Determine agentic AI readiness for IT Service Management (ITSM) and Customer Service Management (CSM) through automated, data-driven insights in the Agentic AI Assessment tab.

• Reviewing your Agentic AI assessment

  Evaluate potential implementation impacts and get actionable insights for agentic AI in Now Assist for IT Service Management (ITSM) and Now Assist for Customer Service Management (CSM).

• Reviewing your Now Assist assessment

  Evaluate potential implementation impacts and get actionable insights for Now Assist products.

Domain separation

Domain separation lets you isolate data and processes across multiple business units or tenants on a single ServiceNow instance. The following topics describe domain separation support across Now Assist products.

• Exploring domain separation

  Understand how domain separation works on the ServiceNow AI Platform and how to configure it to keep data isolated across your organization.

• Domain separation in the Now Assist Admin console

  Domain separation is supported for the Now Assist Admin console. Learn how domain separation affects configuration and data visibility in the admin console.

• Domain separation and Now Assist AI Agent Studio

  Domain separation is supported for Now AssistAI Agent Studio. Learn how domain separation affects AI agent and agentic workflow configuration and data visibility.

• Domain separation and Now Assist Center

  Domain separation is supported for Now Assist Center. Learn how domain separation affects AI configuration and data visibility in Now Assist Center.

• Now Assist in Virtual Agent domain separation

  Domain separation is supported for Now Assist in Virtual Agent. Learn how domain separation affects AI configuration and data visibility in the virtual agent.

Parent Topic:Agentic AI security and governance