Require Multi-Factor Authentication for AI Voice Agent
Use a system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature.
Use the glide.voice.authenticate.mfa_mandatory system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature. MFA requires users to provide two or more different verification factors to access a service or account. Examples of factors are SoftPIN or time-based one-time password (TOTP). More information about authentication factors for AI voice agents can be found at Explore authentication factors for AI voice agents.
Ensure the glide.voice.authenticate.mfa_mandatory system property is set to true.
Important: The sys_id of this System Properties [sys_properties] record should be e0f4e8bd70103210f87732f6ceab0a2f.
More information
| Attribute | Description |
|---|---|
| Configuration name | glide.voice.authenticate.mfa_mandatory |
| Configuration type | System Properties \(/sys\_properties\_list.do\) |
| Data type | Boolean |
| Recommended value | true |
| Default value | true |
| Fallback value | true |
| Category | Access control |
| Security risk | - Severity score: 3.3 - CVSS score: Low - Security risk details: Enforcing MFA reduces the risk of account compromise if a single factor is leaked or compromised. |
| Functional impact | Users must configure multiple factors of authentication to use voice authentication. This is the default behavior. |
| Dependencies and prerequisites | AI voice agent authentication feature is set up and enabled. |
Parent Topic:Access control