Log user impersonation
Configure glide.sys.log_impersonation to control if user-impersonating events are logged in your instance.
If glide.sys.log_impersonation is not set to the recommended value of true, then user-impersonating events are no longer logged.
Ensure that the property glide.sys.log_impersonation exists in the System Properties [sys_properties] table and is set to true. If the property does not appear in the System Properties [sys_properties] table, add a new record.
More information
| Attribute | Description |
|---|---|
| Configuration name | glide.sys.log_impersonation |
| Configuration type | System Properties \(/sys\_properties\_list.do\) |
| Data type | Boolean |
| Recommended value | true |
| Default value | <none> |
| Fallback value | false |
| Category | Error handling and logging |
| Security risk | - Severity score: 6.4 - CVSS score: Medium - Security risk details: ServiceNow's automated security detections and security investigation capabilities effectiveness is reduced. |
| Dependencies and prerequisites | None |
| References | Impersonating users |
Parent Topic:Error handling and logging