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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable CAPTCHA for customer registration

Reduce the risk of requests by malicious bots by enabling CAPTCHA for customer registration.

The sn_customerservice.captchaEnabled system property determines if CAPTCHA validation is enabled or disabled for customer registration on the Customer Service Management Portal.

Set the system property sn_customerservice.captchaEnabled to true to enable CAPTCHA validation. If the property isn’t on the System Properties [sys_properties] table, the default value is true.

More information

AttributeDescription
Configuration namesn_customerservice.captchaEnabled
Configuration typeSystem Properties \(/sys\_properties\_list.do\)
Data typeBoolean
Recommended valuetrue
Default valuetrue
Fallback valuetrue
CategoryAuthentication
Security risk- Severity score: 3.7 - CVSS rating: Low - Security risk details: CAPTCHA validation is considered a best practice to prevent potentially malicious bots from automatically submitting requests against an application.
Functional impactRegistering users may have a negative experience from having to pass the CAPTCHA validation.
Dependencies and prerequisitesNone

To learn more about adding or creating a system property, see Add a system property.

Parent Topic:Authentication