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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

User Trails

Displays audits of users in the ServiceNow® instance.

For a given user, User Trails show changes to:

  • Identity attributes
  • role membership
  • group membership

To access User Trails, navigate to All > System Security > Identity and Access Audit > User Trails. The User Trails page displays the following information.

  
User NameName of the user.
User Sys idThe User sys_id for the audited record.
Source TableDetails about the Source Table where the audit was performed.
ActionDescribes the audit action.
Created ByThe user who made the change.
CreatedThe time and date the audit was performed.
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User Trails