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Data privacy \(Classic\) › Data Privacy › Platform Privacy
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate data privacy (Classic)

You can activate the data privacy plugin (com.glide.data_privacy) for Platform Security if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.

Before you begin

Data privacy requires a separate subscription from the rest of the ServiceNow AI Platform®.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

Note: Before purchasing a subscription, you can evaluate Data Privacy(Classic) and Data Discovery with a 30 day trial period. After your trial expires you will no longer be able to discover data or run anonymization jobs in without a license.

Role required: admin

About this task

The following items are installed with data privacy:

  • Plugins
  • Roles
  • Tables

For more information, see Installed with data privacy (Classic).

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Data Privacy plugin (com.glide.data_privacy) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.