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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Using customer supplied keys with Column Level Encryption Enterprise

You can use your own customer-supplied key instead of using the ServiceNow® system-generated keys.

Important: These topics only apply instances using Column Level Encryption Enterprise, which is only available with the com.glide.now.platform.encryption plugin. See Activate Column Level Encryption Enterprise for more information on obtaining this plugin.

With Column Level Encryption Enterprise you can use your own keys for encryption. Administrators have the choice to use ServiceNow® supplied keys or your own customer-supplied keys (CSK) for encryption on the ServiceNow AI Platform.

Important: To make use of the customer supplied key option, you must have your own cryptographic key.

Once you have your key, you can being using it on your instances by following these steps.

Parent Topic:Using Column Level Encryption