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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customizing domain properties and themes

You can customize your customers' company properties and themes within the domains that you have configured. Customization makes their instances fit in with their companies' overall look and feel.

Customizing company themes and logos

On the company record, you can customize specific design themes and logos for each company.

Customize the domain

By default, when you have the service provider plugin installed, the standard business rules contained in the core tables cause the record's domain to be set to the domain of the company that is associated with the record. The company can control the tables such as Task, User, Group, Location, Department, and so on.

With all of these tables, except the Task table, you can override the domain that a record is created in. This gives you more customization options.

Parent Topic:Domain separation recommended practices for service providers

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Domain separation explained

Domain separation hierarchies

Context and domain separation

Segregating and securing data with domain separation

Alternatives to domain separation

Evaluating the need for domain separation

Benefits of domain separation

How a database query works with domain separation

Domain separation levels of support

Service provider reference architecture

Domain separation terms

Domain-separate a custom table

Managing domain separation for specific uses

Configuring domain separation with the domain picker

Domain separation performance considerations

Setting up domain hierarchies

Checking domain logs for errors and warnings

Importance of the Default domain

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Before Query business rules

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Domain assignments

Domain separation and the Customer Service Management (CSM) plugin