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MFA Dashboard › Multi-factor authentication › Authentication › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

User Metrics

User Metrics displays the user MFA enrollment trends on ServiceNow.

User Metrics on the MFA Dashboard are as follows:

Users enrolled in Multi-factor Authentication (MFA)

The percentage of users who can perform username-password based login and enrolled in MFA. This metric provides an insight on the adoption of MFA by the users over a period of time.

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Users enrolled in MFA

Note: Ideally, the score should gradually increase and should be 100% over a period of time (Refreshed once a day to collect records for a day before).

Privileged admins without Multi-factor Authentication (MFA)

Privileged admins not using MFA is a significant risk to platform security. It’s recommended that you get these people using MFA.

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Privileged admins without MFA

Note: Privileged admins are the users who have at least one role from the sys_icenter_role_config table. (Refreshed once a day to collect records for a day before).