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Service Provider \(SP\) system properties › SAML › Multi-Provider single sign-on \(SSO\) › Authentication › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set the instance URL for SAML

Set the instance-specific URLs so that the IdP can authenticate users.

Before you begin

Role required: sso_config_admin, business_rule_admin, script_include_admin

Procedure

  1. In the property The URL to the Service-now instance (usually this instance), enter the URL (including login page) of the instance for which the IdP authenticates.

    For example: https://yourinstance.service-now.com/navpage.do

  2. In the property The entity identification, or the issuer, enter the base URL (excluding login page) of the instance for which the IdP authenticates.

    For example: https://yourinstance.service-now.com/