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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

SMS One-time passcode (OTP) authentication

SMS one-time password (OTP) authentication is a method used to verify user identity by sending a temporary, numeric code to the user's registered mobile number. The user enters this code to complete authentication.

Use case

  • Serves as a secondary authentication factor, particularly for users without authenticator apps.
  • Recommended for medium-risk scenarios, such as verifying changes to profile information and approving login attempts.

Key strengths

The SMS OTP method offers the following advantages:

  • Familiar and easy for users to adopt
  • No additional app installation required
  • Simple to deploy and integrate

Important considerations

While SMS method is a convenient authentication method, there are several considerations to keep in mind:

  • Vulnerable to SIM-swapping, interception, and delivery delays.
  • Reliant on mobile network availability.
  • Not recommended as the sole authentication factor for high-risk or sensitive operations.

SMS OTP can enhance overall security when used appropriately. For detailed configuration instructions, see Multi-factor authentication Providers.