Map KBA questions to answers

Create knowledge-based questions and answer mapping to confirm the user's identity.

Before you begin

Role required: auth_factors_admin

Procedure

1. Navigate to All > Authentication Factors > Knowledge Based Factor > Question Answer Mappings.

2. Select New on the Knowledge Based Question Answer Mappings page.

3. Specify the following fields on the form:

   Field	Description
   Question	Select the question that you would like to map with the answer. Example: What is your business phone number?
   Application	Global application scope is selected by default.
   Answer	Select the answer for mapping to the question. Example: Business Phone Number.

1. Select Submit.

Result

You’re redirected to the Knowledge Based Question Answer Mappings list view. Verify if your mapping is successfully added.