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Multi-factor authentication Providers › SMS as an MFA factor › MFA factor policies › MFA verification methods › Configuring MFA › Multi-factor authentication › Authentication › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure MFA Provider

Configure SMS and Email with the Provider to ensure every user can login securely.

Before you begin

Role required: adaptive_auth_admin

Procedure

  1. Navigate to All > Multi-factor Authentication > Providers.

    Following provider configuration are available for MFA within the ServiceNow AI Platform:

    • Email Provider Configuration
    • Twilio Provider Configuration
    • Infobip Provider Configuration.
Image omitted: mfa-provider.png
MFA Providers

  1. To create a new provider, click New.

  2. On the form, fill the fields.

FieldDescription
NameName of the record.
TypeDescription of the record.
Provider

Choose Twilio or Custom.Note: To configure Twilio, see Configure Notify with Twilio.

When choosing Custom, you need to specify the following fields:

  • Provider Configuration Table
  • Provider Configuration Record
  • Script
  • User table
  • User field
Message TemplateThe message template for the record.
ActiveOption to make the provider configuration active.

  1. Click Submit.

    Based on the message template and provider configurations, the SMS or Email is sent to users as a factor for authentication during the login process.