Configure Azure AD SSO

Configure Azure AD SSO in the Azure portal.

Before you begin

Role required: Azure admin

Procedure

1. In the Azure portal, on the ServiceNow application integration page, find the Manage section.

2. Select single sign-on.

   On the Select a single sign-on method page, select SAML.

3. On the Set up single sign-on with SAML page, select the pen icon for Basic SAML Configuration to edit the settings.

1. In the Basic SAML Configuration section, perform the following:

   1. In Sign on URL, enter one of the following URL patterns:

      https://<instancename>.service-now.com/navpage.do
      https://<instance-name>.service-now.com/login_with_sso.do?glide_sso_id=<sys_id of the sso configuration>
      

      Note: You need to provide the sys_id within this URL.

   2. In Identifier (Entity ID), enter a URL with the pattern: https://<instance-name>.service-now.com.

   3. For Reply URL, enter one of the following URL patterns:

      https://<instancename>.service-now.com/navpage.do
      https://<instancename>.service-now.com/customer.do
      

   4. In Logout URL, enter a URL with the pattern: https://<instancename>.service-now.com/navpage.do

      Note: You must update the actual sign-on URL, Reply URL, Logout URL and identifier. the values shown in these URLs are for demo purpose.

2. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Certificate (Base64).

1.  Select the copy button to copy **App Federation Metadata Url**, and paste it into Notepad.

    This URL is required for further configuration.

2.  Select **Download** to download Certificate\(Base64\).

1. In the Set up ServiceNow section, copy the appropriate URLs, based on your requirement.