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Custom instance URLs › Authentication › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate custom URLs

Enable custom URLs to be set up on your ServiceNow instance. You can activate the Custom URL plugin (com.snc.customurl) if you have the admin role.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Definition > Plugins.

  2. Find and click the Custom URL plugin.

    Note: Do not select the Custom URL - Internal plugin, which is an internal component for scripted custom URL APIs.

  3. On the Custom URL record, click the Activate/Repair related link.

  4. In the Plugin Activation window, click Activate.

    When the Plugin Activation window reopens with a message that the plugin is activated, click Close & Reload Form to stay on this form.

  5. In the Plugin Files related list, find the following property, and change the setting value:

glide.customurl.enabledTo enable custom URLs, set the value to True. By default, this property is set to False, which means that you cannot associate a custom URL.Note: To disable this feature, set this property back to False.
  1. Click Update.